Customer Questions & Answers

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Question:
Q:What are the requirements on Android and IOS version?
Answer:
A:It is recommended to use Thinkdiag software on Android 5.0 and above, IOS 9.0 and above.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:What is a Manufacturer Software subscription?
Answer:
A:Each manufacturer software subscription gives you access to ALL diagnostic functions, including read/clear codes, live data streaming, actuation tests, and ALL maintenance functions of the manufacturer you picked.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:Can my ThinkDiag device connect to multiple smartphones?
Answer:
A:yes, simply use the same account to log into a new smartphone. You can restore the previously purchased software by downloading it on the new phone.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:Can ThinkDiag be used on more than one car?
Answer:
A:Yes, it can be used with different vehicles as long as you download the corresponding diagnostic software.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:Does ThinkDiag need charging?
Answer:
A:ThinkDiag is powered directly by the vehicle's OBD II port.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:What format are the reports saved or exported in?
Answer:
A:The reports can be exported as PDF so you can easily share or print it.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:Can I share my test reports with others?
Answer:
A:Yes, you can share your reports on Facebook, Twitter, or in the ThinkDiag app's community ThinkMoments.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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Question:
Q:Does ThinkDiag require an internet connection?
Answer:
A:ThinkDiag device required Bluetooth connection with your smartphone. If you need to update your vehicle diagnostic software, your smartphone needs an internet connection.
By Eason Seller on Apr 17, 2024 0 of 0 found this helpful. Do you?

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